This Terms of Service Agreement ("Agreement") is a legal agreement between you (referred to herein as "you" or "your") and Park Hotels & Resorts ("Park”, “we", "our", or "us") for access to and use of our website (the "Website") and other related software, interactive features or downloads operated by us and that are available through the Website (whether accessed directly or through any software Website) (collectively, the "Service").
BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, WHETHER OR NOT YOU ARE A REGISTERED USER OF OUR SERVICE. IF ANY OF THESE TERMS ARE UNACCEPTABLE TO YOU OR IN THE EVENT THAT ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, DO NOT USE THE SERVICE. YOUR CONTINUED USE OF THE SERVICE NOW, OR FOLLOWING THE POSTING OF ANY CHANGES IN THIS AGREEMENT, WILL INDICATE ACCEPTANCE AND AGREEMENT BY YOU OF SUCH CHANGES.
PLEASE NOTE THAT THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION WITH A CLASS ACTION WAIVER AND REQUIRES USE OF ARBITRATION ON AN INDIVIDUAL BASIS.
Use of the Service
The Service may contain links to other websites or services maintained by third parties. We do not operate or control, in any respect, or necessarily endorse the content found on third-party websites or services. You assume sole responsibility for your use of third-party links, websites, products and services.
You agree that (i) you will use the Service solely for your own, non-commercial, personal use in accordance with this Agreement and in accordance with any specific rules or usage provisions specified by us on the Service and (ii) all information supplied by you to us will be true, accurate, current and complete. We retain the right at our sole discretion to deny or suspend access to the Service to anyone, at any time and for any reason, without liability.
You acknowledge and agree that your use of the Service, shall be at your sole risk and responsibility and we shall have no obligation to back-up such data, files, information and/or other materials. We expressly reserve the right to limit storage capacity and to remove and/or delete any data, files, and/or other information stored or used in connection with the Service for any reason including, without limitation, if we deem, in our sole discretion, such data to be in violation of this Agreement and/or any rule or policy of ours and/or any local, state, or federal law or regulation.
We cannot always foresee or anticipate technical or other difficulties which may result in failure to obtain data or loss of data, personalization settings, or other interruptions. We cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or settings.
By connecting to the Service with a third-party service, you give us permission to access and use information, content and/or material you have supplied to that service as permitted by that service, and to store your log-in credentials for that service.
Please remember that you are solely responsible for your interactions with other users of the Service. We reserve the right, but have no obligation, to monitor disputes between you and any other user of the Service, or any user’s action or inaction.
You agree that you will abide by any third-party company policies and terms necessary in using our Website or Service (such as a third-party publisher terms of use or Facebook terms of use).
You represent, warrant, and agree that you will not:
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use the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement and/or any and all applicable local, state, national and international laws and regulations and treaties;
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use the Service for the distribution, housing, processing, propagation, storage, or other handling of, any Content (as defined below) or other material prohibited by this Agreement, or any material that may create a risk of any loss or damage to any person or property, or any other material (including, without limitation, links to such material) that we deem, in our sole discretion, to be objectionable whether or not such material is unlawful;
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permit or otherwise enable unauthorized users to access and/or use the Service;
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use the Service to export software or data in violation of applicable U.S. laws or regulations;
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sell, copy, duplicate, rent, lease, loan, distribute, transfer, or sublicense the Service, or otherwise permit any third party to use or have access to the Service for any purpose (except as expressly permitted by us in writing) or decompile, reverse engineer, disassemble, modify, create a derivative work of, display in human readable form, attempt to discover any source code, or otherwise use any software that enables or comprises any part of the Service;
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remove any copyright, trademark, patent or other proprietary notices from the Service or any Content on the Service;
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distribute, publish, exhibit, or otherwise use the Service, in any manner and for any purpose not expressly permitted under this Agreement;
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exploit the Service or collect any data incorporated in the Service in any automated manner through the use of bots, metaspiders, crawlers or any other automated means;
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register as a user of the Service by providing false, inaccurate, or misleading information;
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collect personal data about other users of the Service for commercial or any other purposes;
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attempt to gain unauthorized access to our computer systems (including any non-public areas of the Service) or engage in any activity that disrupts, diminishes the quality of, probes for vulnerability, interferes with the performance of, or impairs the functionality of, the Service (or the servers and networks which are connected to the Service); or
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access or use the Service if you have been previously removed from the Service by us.
Provision of the Service by Us
You acknowledge and agree that the form and nature of the Service which we provide may change from time to time without prior notice to you. You acknowledge and agree that we may decline to provide you access to the Service or stop (permanently or temporarily) providing the Service (or any features or programs or Content within the Service) to you or to users generally at our sole discretion, without liability or prior notice to you.
Access to the Service; Reservation of Rights
Subject to your compliance with this Agreement, we hereby give you a personal, revocable, worldwide, non-assignable and non-exclusive right to access and use the Service in the manner and for the purposes expressly permitted by the Agreement and our associated policies.
We reserve all right, title and interest in and to the Service not expressly granted to you under this Agreement. There are no implied licenses under this Agreement.
Content in the Service
You understand that all information and materials (including, without limitation, data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) accessible as part of, or through the use of, the Service are the sole responsibility of the person from which such information originated. All such information is referred to as "Content."
You acknowledge that Content presented to you as part of the Service may be protected by intellectual property rights which are owned by the persons and/or entities that provide that Content to us (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by us or by the owners of that Content, in writing.
We reserve the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content.
You understand that by using the Service you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, you use the Service at your own risk.
You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Service and for the consequences of your actions (including, without limitation, any loss or damage which we may suffer) by doing so.
Intellectual Property
You acknowledge and agree that we (or our licensors) own all legal right, title and interest in and to the Service, including, without limitation, any intellectual property rights which subsist in the Service (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) which may be affixed to or contained within the Service.
You agree that in using the Service, you will not use any trademark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.
Privacy Policy
For information about our data collection, use, and protection practices, please read our privacy policy. This policy explains how we treat information about you when you use the Service. You agree to the use and disclosure of your data as set forth in our privacy policy.
NO WARRANTIES
THE SERVICE IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OR REPRESENTATION OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, QUALITY, AND/OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THE ACCURACY, RELIABILITY OR COMPLETENESS OF ANY INFORMATION PROVIDED BY US IN CONNECTION WITH YOUR USE OF THE SERVICE, OR THAT THE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY DATA, FILES, AND/OR OTHER INFORMATION STORED ON A SERVER OWNED OR UNDER OUR CONTROL OR IN ANY WAY CONNECTED WITH THE SERVICE, WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE, UNINTERRUPTED, ERROR-FREE, VIRUS-FREE OR SECURE.
DISCLAIMER OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR PARENTS, SUBSIDIARIES, AFFILIATES, OR ANY OF THEIR DIRECTORS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS OR THIRD PARTY LICENSORS, BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OR LOSSES ARISING OUT OF OR RELATING TO THIS AGREEMENT AND/OR THE SERVICE PROVIDED HEREUNDER OR ANY OTHER INTERACTIONS WITH US, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, NEGLIGENCE, RECKLESSNESS, PROFESSIONAL NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS OR LEGAL THEORY. WITHOUT LIMITATION OF THE FOREGOING, THE TOTAL LIABILITY OF US, OUR PARENTS, SUBSIDIARIES, AFFILIATES, OR ANY OF OUR DIRECTORS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, OR AGENTS FOR ANY REASON WHATSOEVER RELATED TO USE OF THE SERVICE OR ANY CLAIMS RELATING TO THIS AGREEMENT OR ANY CONTENT SHALL NOT EXCEED $100.
The Service is controlled and operated from facilities in the United States. We make no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable national, state, local or other laws, statutes, directives, rules, regulations, and all interpretations or orders of any government, administrative or regulatory authority or court, including but not limited to those related to export and import of software, technical information or services.
Release and Indemnification
You agree to release, indemnify and hold harmless us, our parents, subsidiaries, affiliates, directors, members, officers, employees, agents and third party licensors, third-party publishers, and necessary third-party platform providers, from and against any and all liabilities, losses, damages, claims and expenses, including, without limitation, attorneys’ fees, with respect to (i) your access, use or misuse of, or reliance upon, the Service, (ii) your actual or alleged violation or breach of this Agreement or rights of another, (iii) Content provided by you or through use of your account, and/or (iv) your acts or omissions. You agree to cooperate fully with us in the defense of any claim that is the subject of your obligations hereunder. For the avoidance of doubt, this section shall survive the termination of this Agreement.
Term and Termination
This Agreement is effective until terminated by us or you. We shall have the right to terminate this Agreement including, without limitation, your right to access and use the Service, at any time in our sole discretion and without advance notice to you. The licenses granted herein by us shall automatically terminate without advance notice if you fail to comply with any material provision of this Agreement. You may terminate this Agreement at any time by deleting your user account on the Service and discontinuing use of any and all parts of the Service. Upon termination of this Agreement for any reason, you shall immediately cease using the Service.
Binding Arbitration and Class Action Waiver
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU AND PARK TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS AND LIMIT THE MANNER IN WHICH YOU AND PARK CAN SEEK RELIEF FROM EACH OTHER.
Any Dispute (defined below) shall be resolved exclusively through arbitration with one arbitrator in accordance with the rules of the American Arbitration Association (“AAA”), except for any claim within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, so long as it is an individual dispute and not a class action, and any dispute related to the ownership or enforcement of intellectual property rights.
“Dispute” includes any claim, dispute, action, or other controversy, whether based on past, present or future events, between you and us, or our parents, subsidiaries, affiliates, officers, directors, employees, or agents, arising from or related to the Service or this Agreement, including the interpretation, applicability or enforceability of this Agreement and the terms contained herein.
You and Park agree that, to the fullest extent permitted by law, each may bring claims against the other only in your or its individual capacity, on an individual basis, and not as a plaintiff or class member in any putative class, collective, non-individual, mass, or representative proceeding. You and Park are giving up the right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimant in any proceeding involving a Dispute
You and Park agree that, before initiating any arbitration proceedings with the AAA, each party must notify the other in writing of any dispute so that the parties can in good faith attempt to resolve the dispute informally. The notice must include: (i) your name, street address, telephone number, and email address; (ii) a brief description of the dispute; (iii) the amount of money (if any) at issue; and (iv) the specific relief sought. Depending on which party is providing the notice, the notice must be signed by you or a Park employee. Notice sent by you to Park must be sent to the following email and street addresses: [email protected] and Park Hotels & Resorts Inc., 1775 Tysons Blvd, 7th Floor, Tysons, VA 22102, Attn: General Counsel’s Officer. Notice sent by Park to you will be sent to the email and street addresses that you provided to Park. Providing this notice is a condition precedent to initiating any arbitration proceedings. If you and Park cannot resolve the dispute within 45 days after the notice is received by the other party, then either you or Park may initiate arbitration proceedings in accordance with this Agreement, and any limitations period will be tolled from the date the dispute is noticed to the party until the expiration of the 45-day period. Compliance with this pre-arbitration notice and negotiation provision is an issue for a court to interpret and resolve, not the arbitrator.
You and Park each retains the right to elect before or within 30 days after arbitration is initiated to have any claims heard in small claims court on an individual, non-class, non-representative basis for a dispute within the scope of such court’s jurisdiction. In the event one party chooses to have the dispute heard in small claims court after arbitration has been initiated, that party will inform the arbitral forum, which will then close the arbitration.
If a Dispute is not resolve by informal negotiation, and an arbitration proceeding is initiated, a neutral party will serve as the arbitrator and decide the dispute instead of a judge or jury. You have the right, at your own expense, to be represented by an attorney in the arbitration proceedings. The arbitrator can award the same damages and relief that a court could award, but any award must be consistent with this Agreement and only what is required to satisfy the party’s individual claim. You and Park agree that any in-person arbitration hearing will occur in Tysons, Virginia or a state and city or county as mutually agreed by the parties. Arbitration proceedings will be confidential. The party initiating the arbitration will pay any filing, case initiation, or arbitrator fees. If the arbitrator finds that either the substance of the claim or the relief sought violate the requirements of Federal Rule of Civil Procedure 11, to the extent permitted by law, the arbitrator shall have the power to awards sanctions consistent with that Rule.
You may opt out of this arbitration agreement, including class action waiver, by notifying us in writing no later than 30 days after first becoming subject to this arbitration agreement. If you fail to do so, you shall be bound to arbitration Disputes in accordance with this Agreement. To opt out, please mail a notice with your name, address, email address, and an unequivocal statement that you want to opt out of the arbitration agreement to the following street address: Park Hotels & Resorts Inc., 1775 Tysons Blvd, 7th Floor, Tysons, VA 22102, Attn: General Counsel’s Officer.
All disputes regarding these arbitration terms, including the class action waiver, and whether they are enforceable, applicable, valid, void, or unconscionable, shall be determined solely by an arbitration, and not by a court, except as expressly set out above.
This Agreement impacts interstate commerce, and the interpretation and enforceability of the Dispute Resolution provision will be governed in accordance with the Federal Arbitration Act, 9 U.S.C. § 1, et seq., to the maximum extent permitted by law, except as modified by this Agreement.
Applicable Law
This Agreement, and your relationship with us under this Agreement, shall be governed by the laws of the State of Delaware without regard to its conflict or choice of laws provisions.
Severability
If any provision in this Agreement is invalid or unenforceable or contrary to applicable law, such provision shall be construed, limited, or altered, as necessary, to eliminate the invalidity or unenforceability or the conflict with applicable law, and all other provisions of this Agreement shall remain in effect.
No Assignment, Sublicense or Transfer
You may not assign, sublicense, or transfer this Agreement or any rights or obligations hereunder without our prior written consent. Any such attempted assignment, sublicense, or transfer will be null and void and we, in our sole discretion, shall have the right to immediately terminate this Agreement.
Entire Agreement
This Agreement sets forth the entire understanding and agreement between the parties relating to its subject matter. All provisions that should by their nature survive the termination of this Agreement shall survive the expiration of this Agreement including, without limitation, the rights and licenses you have granted hereunder, indemnities, releases, disclaimers, limitations on liability, provisions related to choice of law, no class action, and no trial by jury. Any waiver of or promise not to enforce any right under this Agreement shall not be enforceable unless evidenced by a writing signed by the party making said waiver or promise.
Last updated April 2026